Terms & Conditions

Impact Witness lets a personal injury law firm's clients record the day-to-day impact of an injury by text message, so the firm can document that impact for the client's case. The service is made available to licensed attorneys and law firms and to their clients who have consented to participate.

Impact Witness is offered only to licensed attorneys and law firms. By creating an account or accepting these Terms, the person doing so represents that they are authorized to bind their firm, and the firm agrees to these Terms. Each firm is responsible for the acts and omissions of its users and for keeping its account credentials secure.

Setting up Impact Witness is free. The firm pays a one-time fee of $129 per client enrolled, which covers that client for the full duration of the case. There are no per-user fees and no recurring subscription. Fees are billed through our payment processor (Stripe) when a client is enrolled.

Fees are non-refundable except where required by law or expressly stated at the time of purchase, and the firm is responsible for any applicable taxes. The per-client fee is a cost of the firm's representation of that client and may be treated by the firm as a case expense at the firm's discretion; nothing here is tax or accounting advice.

Program name: Impact Witness.

Program description: a conversational text-messaging service through which a participating law firm's client documents their recovery. After a client consents, the service may send: an automatic delivery receipt confirming a message was received (e.g., "Message received"); a one-time welcome message; and follow-up questions and check-ins that the client's legal team reviews and sends. Substantive case-related messages are authored and sent by the firm, not automatically. The service never sends marketing or promotional messages.

Message frequency varies and depends on how often a client chooses to message and on case-related events.

Message and data rates may apply. Standard message and data rates from the client's mobile carrier may apply to messages sent and received.

To get help, reply HELP. For help, a client can reply HELP at any time or contact support at the email below.

To opt out, reply STOP. A client can cancel messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, the client will receive one confirmation message and no further messages unless they opt back in by replying START.

Carriers are not liable for delayed or undelivered messages.

Messages are sent only to clients who have provided prior express consent through their law firm's engagement and intake process. A client's mobile number is added to the service by the firm only after that consent is recorded. Consent to receive text messages is not a condition of any legal representation.

You agree to use the service only for its intended purpose and in compliance with applicable law and professional responsibility rules. You may not use the service to send unlawful, harassing, or unsolicited messages, or to attempt to access another firm's data.

As between the firm and Law Box LLC, the firm owns all client content and case data that it and its clients submit ("Firm Data"). The firm grants Law Box LLC a limited license to host, process, and transmit Firm Data solely to provide and support the service. Law Box LLC does not sell Firm Data, does not use it to train AI models, and does not use it for any purpose other than operating the service.

Each firm's data is isolated from every other firm's. The firm is responsible for the accuracy of the data it enters and for obtaining the consents it needs from its clients, including SMS consent, before enrolling them.

Law Box LLC maintains administrative, technical, and physical safeguards designed to protect Firm Data, including encryption in transit and at rest, per-firm row-level isolation, and AI processing configured so prompts are not stored for retrieval (store:false, organization-level logging disabled) and never used for model training. These are described further on our Security & privilege page. No method of transmission or storage is perfectly secure; the firm acknowledges the service is provided on the basis described rather than as a guarantee against every possible incident.

Law Box LLC owns all rights in the Impact Witness platform, software, and brand. These Terms grant the firm a limited, non-exclusive, non-transferable right to use the service during the term. The firm may not copy, resell, reverse-engineer, or build a competing product from the service.

Impact Witness is a documentation tool. It does not provide legal advice and is not a substitute for the judgment of a licensed attorney. The attorney-client relationship is between the client and their law firm, not Impact Witness.

Impact Witness is designed to help a firm structure its client communications to support a claim of attorney-client privilege and work-product protection, consistent with authority such as United States v. Heppner (S.D.N.Y. 2026) and the Kovel line of cases. Whether any particular communication is held privileged is a fact-specific legal determination that rests within the professional discretion of the firm and its attorneys and is ultimately decided by a court.

Law Box LLC does everything within its power to provide a defensible basis for such a claim, but makes no representation, warranty, or guarantee that any communication, document, or export will be held privileged or protected by any court or tribunal. The firm is solely responsible for its own legal judgments, for how it deploys the service with its clients, and for obtaining and following the advice of its own counsel.

To the fullest extent permitted by law, the firm, on behalf of itself and its attorneys, waives and releases any and all claims against Law Box LLC arising out of or relating to the privileged or protected status — or any loss of that status — of any communication or material created, stored, or exported through Impact Witness.

The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Law Box LLC will not be liable for any indirect, incidental, or consequential damages arising out of the use of the service.

To the fullest extent permitted by law, Law Box LLC's total cumulative liability arising out of or relating to the service or these Terms will not exceed the total fees the firm paid to Law Box LLC in the twelve (12) months preceding the event giving rise to the claim. This limit applies to all claims in the aggregate and survives termination.

These Terms apply for as long as the firm uses the service. A firm may stop using the service at any time. Either party may terminate for a material breach that is not cured within a reasonable period after notice. On termination, the firm's right to use the service ends; the firm may request an export of its Firm Data, and Law Box LLC will delete or return Firm Data within a reasonable period, subject to the firm's own legal and record-keeping obligations and to routine backups that age out in the ordinary course.

The firm may not assign these Terms without Law Box LLC's consent; Law Box LLC may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, are the entire agreement between the firm and Law Box LLC regarding the service and supersede any prior understanding. A failure to enforce a provision is not a waiver of it.

These Terms are governed by the laws of the State of Texas.

We may update these Terms from time to time. When we do, we will revise the effective date above and post the updated Terms here.

Questions about these Terms? Email admin@impactwitness.com. See also our Privacy Policy.